Return & Exchange Policy

At FCTN Labs, our goal is to ensure you get the exact right solution for your needs. We take pride in the quality of our products and are here to support you if something isn't right.

Defective or Damaged Products If you receive an item that is defective, damaged, or not functioning as intended, we will make it right.

• Timeline: Please contact us within 30 days of receiving your order.

• Resolution: We will offer a replacement, exchange, or full refund for defective items at no additional cost to you.

Exchanges If you ordered the wrong item or need a different specification to get your setup working, we are happy to assist with an exchange so you get what you need.

• Contact our support team, and we will guide you through the exchange process.

Buyer’s Remorse & Non-Defective Returns Because of the nature of our products, we do not accept returns or offer refunds for buyer’s remorse (e.g., change of mind, ordering by mistake without exchange, or standard unwanted items). We encourage you to double-check compatibility and product details before placing your order - when in doubt, just ask us!

How to Start a Return or Exchange To initiate a request, please reach out to us at service@fctnlabs.com with your order number and a brief description (and photo, if applicable) of the defect or issue.